The User can return any factory-defective product to WALKERS without any cost. Considering the nature of the contracted product, the User will have the period of one month from the moment product nonconformity is detected to notify WALKERS. Any damages or losses shall be borne by the User if User fails to notify within the aforementioned period.
The User shall be exempted of any additional costs with their return of the products presenting manufacturing defects.
The User must contact WALKERS within the given period of one month in order to formally return the product. User shall therefore send an email to info@walkersco.com indicating the product(s) being returned, attaching a photograph and a detailed list of the manifested defects.
Once WALKERS has received the User’s communication it will reply within 3 to 5 days if the product’s return is considered valid. In the event of an approved return, WALKERS shall inform the User how the defective product will be collected, or sent to its offices/stores.
Each product being returned must be without use and with all of its tags, labels, packaging, and where warranted, the original documentation and accessories supplied with the product. WALKERS reserves the right to reject the return if User fails to follow these requisites.
Once the product has been received and the defects confirmed, WALKERS shall allow the User to replace the product for another of identical features, save where such option is objectively impossible or incommensurate.
In the event of shortage in stock preventing the replacement with an identical product, User may choose to withdraw from the contract (i.e. receive the reimbursement of payments made), or voluntarily choose and request another model.
Delivery of a product of identical features, or a new, corresponding model chosen by the User, shall take place in the next 3 to 5 workdays from the date WALKERS confirms the defective product’s replacement, or shipment of the new model.
The User shall be exempted of any extra costs with the replacement, shipment of the new model, or withdrawing from the contract.
WALKERS shall reimburse the entirety of payment(s) made by the User who purchased the defective product (including shipping costs) if the User decides to withdraw from the contract.
WALKERS informs Users that the reimbursement term for amounts paid shall depend on the form of payment adopted by User to purchase the product.
In case the User is not satisfied with the products received in the User’s order, the User has fourteen (14) calendar days, pursuant to the General Consumer and User Protection Law, to return the order in its entirety, or may opt to return any of the products that accompany the order in its entirety, entirely without any penalties, and without the need to present justification.
However, the User must take charge of the direct cost of returning the products ordered in their entirety, or in part, to WALKERS.
To formalize the return, the User must inform WALKERS through the email info@walkersco.com, upon receiving the email, WALKERS shall instruct how to send the order to its offices or stores.
WALKERS is not liable for the shipping company User hires to return the order. In this regard, WALKERS recommends that the User require the courier or shipping company to provide proof of delivery once the product is delivered at WALKERS offices, allowing for User to receive evidence that the product was properly delivered to WALKERS. WALKERS shall not be held liable for the address to which User returns the order. In the case of Europe, it should always be returned to our office.
The costs to return the order (e.g. courier/shipping company costs) shall be directly borne by the User.
The product being returned must be without use and with all of its tags, labels, packaging, and where warranted, the original documentation and accessories supplied with the product. User agrees that the product may suffer depreciation or that WALKERS may reject its return if User fails to proceed as instructed, or if the product suffers any damage.
Once WALKERS verifies that the order is in good condition, WALKERS shall refund the full amount paid by the User.
If the User decides to return the order in its entirety, WALKERS shall refund the User the entirety of amounts paid by the User ( not including shipping expenses).
WALKERS shall not refund shipping expenses paid by User for the entirety of the order if the User only wishes to return one or some of the products of the order.
WALKERS informs Users that the reimbursement term for amounts paid shall depend on the form of payment adopted by User to purchase the product.
In any case, WALKERS shall refund the amounts paid as soon as possible, within the term of 14 calendar days, from date the User communicates the decision to withdraw from the contract.
WALKERS shall not change a product purchased by the User for another offered on the Website.
Should the User wish to change a product, he/she shall claim the right to withdraw from the [purchase] contract thereof, and then proceed to purchase the desired product.